When your VoIP system fails, it can negatively impact your entire organisation. Service interruptions can lead to lost opportunities, resentment among existing customers, and a reduced ability to communicate internally. Why is my VoIP phone not working? It could be due to service disruptions caused by network issues with the service provider. However, there are times when the disturbance comes from within your office. When there’s a service disruption, consider troubleshooting the issue on your own instead of immediately contacting your VoIP service provider. Try the following checks on your end, when your VoIP service fails:
Connect Anything Associated With Your VoIP System
A smart first step is to double-check your routers, modems, and phones to ensure that all cords are correctly plugged in. A wayward power cord might bring down your entire phone system. You don’t want to spend hours debugging only to discover that you have disconnected the modem.
Why is My VoIP Phone Not Working? Check the Internet Connection
A failing business internet connection could cause your VoIP phone system to stop working. Opening a website in your browser window is guaranteed to see if your business internet connection is operational. If the page loads, the problem isn’t with your Internet connection. If the page does not load, however, check your WiFi connection. If you’re still not getting a connection, your office’s Internet service is most likely down.
Check For Router Issues
If your internet is operational and you’re not experiencing debilitating bandwidth issues, it’s time to inspect your office routers. Although there are rare exceptions, you can usually resolve router issues by altering standard features on an Admin page.
Search For Network Alerts
If you know your internet, routers, and phones are all operational, it’s time to check to see if a network alert has been issued. The majority of service providers have a network website where they post the current state of their network. Check this page to check whether the provider is aware of any outages or difficulties.
Contact Your Service Provider
Contact your VoIP service provider’s support team if you’ve tried the methods above and still have a service interruption. At this point, you’re most likely not experiencing common network issues. Your service provider most likely caused the outage, and it’s time to call in the pros. When you phone a support agent, explain the actions you’ve already completed. This allows the support agent to eliminate the minor issues and focus on the main problem. By doing this, you can save a lot of time and allow your customer support representative to assist you in the way you require.
In Conclusion
When routers, phones, and internet connections are linked together, a single missing piece of the puzzle can cause your phone system to fail. Following through on some of these tips above before contacting VoIP customer care can save you time. In the event you require VoIP phones in Australia, contact iPacific. We’re a 100% Australian-owned telecommunication and data provider—one of the leading VoIP providers in Australia. We also provide VoIP phones for NBN connections.
