iCommunicate
We have been successfully iCommunicate our feature rich business grade VoIP phone system for that past 8 years & it’s still a very powerful phone system suitable for most businesses today.
iCommunicate is a VoIP phone systems suitable for single users, interstate offices, overseas offices with local numbers eg New Zealand or USA numbers, telecommuters, call centres overseas calling the Australian market.
There are 3 different licence types; the Standard Licence will give you access to all the high end features of the phone system
STANDARD $18.13 PER LICENSE
| Conference Call | Call Transfer | Call Forward/Busy | Agent/Hunt Groups | Auto Attendants | Call Forward/Busy |
| Do Not Disturb | Blind Call | Block Anonymous | Block Caller ID | Busy Lamp Fields | Hot Desk |
| Call Park/Pick up | Call Screening | Music on Hold | Trunks | Call Recording | Night Switch |
| Email on Missed Call | Voicemail to email & handset | Address Book | Mobile Twinning | Daily Email Reports | Wake Up Calls |
Our Supervisor & Call Centre Licence’s include all the features of the Standard Licence however a few additional features for management & training to optimise your call centre.
CALL CENTRE $22.68 PER LICENSE
| Agent Call Connect | SOUP – Agent Available | Agent Manager | Live Status Reporting | Supervisor Management | Status Reporting |
SUPERVISOR $22.68 PER LICENSE
| Listen in to call | Whisper Teach Mode | Agent log in/out | Nodes – Customise call Flow |
CALL CHARGES
| CHARGE TYPE | GST EX | INCREMENT |
|---|---|---|
| Standard | $18.13 | Monthly |
| Call Centre | $22.68 | Monthly |
| Supervisor | $22.68 | Per Call |
| Local – Untimed | $0.12 | Per Min Rate / Billed Per Sec |
| National -Untimed | $0.12 | Per Min Rate / Billed Per Sec |
| Mobile | $0.20 | Per Min Rate / Billed Per Sec |
| Calls to 1300 | $0.38 | Per Call |
| Calls to 1800 | Free | Free |
| On-Net | Free | Free to any other ON-Net internal SIP network |
Everyone communicates differently so for a simple set up like extensions, Hunt(s), Conference Link, Night Switches we will charge the simple build price.
For more advanced builds like Agent Groups for Call Centre’s or multiple IVR options, we will quote on the level of complexity & the number of users.
| CHARGE TYPE | GST EX | INVOICED |
|---|---|---|
| Domain | $100.00 | Once Off |
| Domain Build – Simple | $250.00 | Once Off |
| Domain Build – Complex Generally over 25 users | Qouted | TBA |
| Configuration Per Handset | $60.00 | Once Off |
*24 Month Contract
You will need a suitable data connection to support the number of handsets & concurrent calls you require. We have many approved data services from simple ADSL2+ to more robust dedicated data connections.
Please call one of our experienced VoIP or IP specialists to discuss your requirements & approved VoIP handsets on 1800 007 777.
Still have questions on how iPacific’s services can help your business?
