Real time inbound call metrics

Our real time inbound call metrics will also show the number of calls taken or missed. What IVR prompts your customers press and the ability for you to drill down the peak days of the week you get calls to your inbound numbers.

We can measure the success of your campaign to reflect the online mediums that are working best
for your business for example;

AdWords

Google

Facebook

Online or offline source

In addition to that your online platform is a portal for you to manage the answer points and uploading music on hold or IVR introductions.

All calls are recorded and you can add notes for any calls that come in for example a sales, service or accounts enquiry.

Local incoming – $0.05
National incoming – $0.05
Premium Inbound Portal – $29.00
Incoming mobile to fixed -$0.80
Incoming mobile to mobile terminated – $0.12

1300 platform costs

Monthly line rental – $10.00
One off application fee – $75.00

1800 platform costs

Monthly line rental – $10.00
One off application fee – $75.00

13 platform costs

Monthly line rental – $250.00
Monthly Gov Levy – $1045.00
One off application fee – $2000.00

All rates GST ex

SMS Gateway

In the same online portal as an optional extra we can set you up with the ability to create advanced SMS configurations triggered to send on customer interaction or the schedule campaigns to your marketing this. You decide if your SMS messages are sent to a single customer or as a bulk SMS campaign. You will also have the ability in the portal to access delivery reports of success or failure of the SMS sent.

Set up

DescriptionUnitCommentsRetail
Set up ChargePer TransactionNew mobile Activation Fee$100.00
Mobile Porting Fee$100.00

It is only one of the above fees to have you set up.

Monthly Charges

DescriptionUnitCommentsRetail
Monthly Mobile ChargePer Mobile $20.00
SMS bundle500 SMS$30.00
SMS after 500 units$0.06
Incoming SMS charge-

All rates Ex GST.